01. Introduction

With an intention to protect the data and as a matter of online privacy protection, Spicy village recognizes the need for appropriate protection and management of any personally identifiable information you share with us. This Spicy village Privacy Policy (“Policy “) describes how Society Village collects, uses, discloses, and transfers personal information of users through its websites and applications, including through www.spicyvillage.in, mobile applications and online services (collectively, the “Platform”).

02. Applicability

This policy shall apply to those who visit the Platform, or whose information Spicy village otherwise receives in connection with its services (such as contact information of individuals associated with Spicy village including partners) (hereinafter collectively referred to as “Users”).

For the purposes of the Privacy Policy, “You” or “You are” shall mean the person who is accessing the Platform

03. Types of Personal Information collected by Spicy Village

“Personal information” (PI) – means any information relating to an identified or identifiable natural person including common identifiers such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, economic, cultural or social identity of that natural person and any other information that is so categorized by applicable laws.

We collect information about you and/or your usage to provide better services and offerings. The Personal Information that we collect, and how we collect it, depends upon how you interact with us. We collect the following categories of Personal Information in the following ways:

For Sign Up: Name, email address, password, country, city, contact number, and company/organization that you are associated with.

For Registration:Information that one would usually including name, Postal Address, contact details including e-mail address and mobile number, or any other information mentioned.

For the user of the platform:Information about the services that you use and how you use them, including login information and location information;

For participation in surveys:Personal Information such as name, age, contact details, preferences, etc. through surveys and forms.

04. Cookies and Other Tracking Technologies

A “cookie” is a small text file that may be used, for example, to collect information about website activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Platform.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; click stream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Platform and the overall website experience. We may also analyze information that does not contain Personal Information for trends and statistics.

05. The Basis/ Grounds which we rely on for collection and processing of your Personal Information:

Your Personal Information is collected and processed by Spicy Village based on the following legal grounds depending upon the nature of Personal Information and the purposes for which it is processed.

Consent: Spicy Village relies on your consent in order to process your Personal Information in certain situations. If My Spicy Village requires your consent to collect and process certain Personal Information, as per the requirements under the applicable data protection laws, your consent is sought at the time of collection of your Personal Information and such processing will only be performed where consent is secured.

Compliance with a legal obligation:Your Personal Information may be processed by Spicy Village, to the extent that such processing is necessary to allow Spicy Village to comply with a legal obligation.

06. Third-Party Content

Please be aware that the Platform sometimes contains links to other sites that are not governed by this Privacy Policy. Users may be directed to third-party sites for more information, such as advertisers, blogs, content sponsorships, vendor services, social networks, etc.

Spicy Village makes no representations or warranties regarding how your information is stored or used on third-party servers. We recommend that you review the applicable privacy statements and policies of each third-party site linked from the Platform to determine their use of your personal information.

8. Retention of Personal Information

Your Personal Information will not be retained by Spicy Village any longer than it is necessary for the purposes for which the Personal Information is processed and/or in accordance with legal, regulatory, contractual or statutory obligations as applicable.

At the expiry of such periods, your Personal Information will be deleted or archived in compliance with applicable laws.

9. Controlling your personal information

You have the right to invoke your rights which are available to data principals or data subjects (as per applicable laws and regulations) about your Personal Information which is being processed by Spicy Village. Spicy Village provides you the ability to keep your Personal Information accurate and up-to-date.

10. Confidentiality and Security

The security and confidentiality of your Personal Information are important to us and Spicy Village has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as Spicy Village does. Regardless of where your Personal Information is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure.

We seek to ensure compliance with the requirements of the Information Technology Act, 2000 and Rules made there under to ensure the protection and preservation of your privacy. We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect your Personal Information. By accepting the terms of this Privacy Policy, you agree that the standards and practices being implemented by us, are reasonable and sufficient for the protection of your Personal Information.

11. Social Media

Spicy Village operates channels, pages, and accounts on some social media sites to inform, assist, and engage with customers. Spicy Village monitors and records comments and posts made on these channels about itself to improve its products and services.

Please note that you must not communicate the following information to Spicy Village through such social media sites: – sensitive personal data including (i) special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data to uniquely identify a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation and (ii) other sensitive personal data such as criminal convictions and offenses and national identification number; – Excessive, inappropriate, offensive or defamatory content. Spicy Village is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. Spicy Village is only responsible for its own use of the Personal Information received through such sites.

12. Changes to this Privacy Policy

Spicy Village reserves the right to update, change, or modify this Privacy Policy at any time. The Privacy Policy shall come to effect from the date of publication of such update, change or modification.

13. Disclaimer

Spicy Village does not store any account-related information or any credit/debit card details. Spicy Village shall not be liable for any loss or damage sustained by Users as a result of any disclosure (inadvertent or otherwise) of any information concerning the User’s account, credit cards or debit cards in the course of any online transactions or payments made for any products and/or services offered through the Platform. In case any Personal Information is shared by you with Spicy Village, which is not requested by Spicy Village during registration, (whether mandatorily or optionally), Spicy Village will not be liable for any information security breach or disclosure with such information.

If you have any questions regarding this Privacy Policy or the protection of your Personal Information, please contact Spicy Village ’s Data Protection Officer/ Grievance Officer at the following:

14. Data Protection Officer/ Grievance Officer

In case you have any complaints and/or grievances with the processing of your Personal Information you can send your complaints via e-mail to our grievance officer:

Grievance Officer
Spicy Village
Email: admin@spicyvillage.in

15. Reporting Fraud

If you see a questionable event/happening or any potential misuse of the Spicy Village website or its brand, please report the suspected fraud to Spicy Village. If you think you have been a victim of fraud, immediately report the committed fraud to your local police station and contact Spicy Village so that adequate steps can be taken for your safety.

16. Escalation

It is our constant endeavor to provide our customers with high standards of service. However, in the unlikely event of our services not meeting your expectations, we would like to hear from you. For speedy resolution of your complaints, you must write to the correct email address as explained below.

If you have already written your complaint and if it is not resolved to your satisfaction, you may escalate your complaint to our Customer Service Head. Please write to admin@spicyvillage.in to escalate the complaint and our Customer Service Head will personally look into all such complaints
All emails received will normally be responded to within 1 – 2 working days.